October 18, 2016
"I lost my house keys and need to re-key my home. Saw good reviews for ReKey Xpress and posted a please call on the website. Did not hear back, so I called. Josh took my call and we set up an appt. Then I received a text from the owner apologizing for not getting back to me sooner (website post); he was on vacation. I was thoroughly impressed with his reaching out. Josh showed up ON THE BUTTON if not earlier for our scheduled time. He was polite, professional and patient. Had his Texas ID on his shirt which was great too. Work was done quickly and I had a new doorknob installed on the back door too. The locks function better than before; keys copies are a perfect cut; love the new doorknob and I am one happy camper. Call ReKey Xpress. They are great."
April 8, 2016
"We first obtained a phone quote which was given in a professional and detailed manner. They arrived on time and did everything as promised in a kind and courteous manner. Cost was exactly as described up-front and solution was provided that fit our house’ requirements. We would definitely recommend and choose them for similar services in the future."
November 5, 2015
"Great – no complaints. Provider showed up exactly on time – to the minute – despite horrendous weather. Prices were quite reasonable – a fraction of what another locksmith tried to convince me was “normal”. Locks all work perfectly. Job took a bit longer (and was possibly more complex) than anticipated. Not only did the locksmith NOT complain about this or try to argue for a higher fee (which some providers often do), but he actually apologized, even though it clearly was not his fault. I would definitely use them again."
June 25, 2015
"This couldn’t have gone better. I called ReKey Xpress from my office in Houston and got hold of Roger Courts. Roger was in the Conroe area heading home when he got my call. He told me his general pricing on the phone and said there was a trip charge, but if he couldn’t fix the lock he wouldn’t charge the trip charge because “I don’t charge for something I don’t fix”. He headed straight to my house and fixed the lock that stopped us from opening the door. He made me 3 extra keys that I needed. It was all taken care of and done in an hour after I called. Roger was extremely polite on the phone and made suggestions for me to consider, but no pressure. If I had known this would go so well, I wouldn’t have procrastinated this task."
March 12, 2015
"Rekey Xpress has been a wonderful extension to my business as I work with a lot of investors that need their locks changed every time they have a new tenant. They always “go the extra mile” – they are mobile and respond quickly. I use and refer Rekey every chance I get. I have known the owner, Roger Courts, for many years; he is a wonderful Christian and friend. He and his staff offer service with a smile and every experience is a good one! Wendy Wilbur Realtor"